Frequently Asked Questions 

 

Question

How long has Northern Security Systems been in business?

 

Answer

This is our 30th year in business-we started in 1981.

 

 

Question

How often should I test my system?

 

Answer

You should test your system at least once a month. Also, any time you have a trade’s person in, do a test after they leave.

 

 

Question

When I go on vacation should I call and make you aware of it?

 

Answer

It is up to you, but we think you should, it will help the monitoring station react appropriately.

 

 

Question

Last night my alarm went off, the monitoring station did not receive any signals and my memory light was not on. Is there a problem with my system?

 

Answer

No, your system did exactly what it was supposed to do. More than likely you had a momentary telephone line problem and the telephone line monitor activated the siren. But, just to be on the safe side, you should do a test to the monitoring station just to make sure.

 

 

Question

Is Northern Security Systems a franchise?
 

Answer

No, we are a completely independent alarm company. This gives us the flexibility to buy and install the best products on the market. Not every manufacturer makes the best of everything; this is why we use many different products from different sources.

 

 

Question

Do you monitor your accounts in an Answering Service?
 

Answer

No, our monitoring station is an independant U.L.C. (Underwriter’s Laboratories of Canada Listed) monitoring station.

 

 

Question

Do you use subcontractors to do your alarm installations?

 

Answer

No, only our own highly trained staff install & service our systems. We do have close working relationships with other trades such as locksmiths etc. that help us out when their expertise is required.

 

 

Question

Are you a member of CANASA (Canadian Security Association)?
 

Answer

Yes we are long-time members and have been members of the board in the past. In addition, Tom is a Canasa certified installer.

 

 

Question

Do you have liability insurance?

 

Answer

Yes we do, as a matter of fact we also carry errors and omissions insurance as well.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
   

705 721-6839     905 853-6839     800 668-4550

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